Shipping & Returns

Returns Policy

Sideways sell factory outlet discounted lines. Please note that we do not accept returns on products purchased via the internet.

Our Buy Back Policy

We will buy your surfboard back for 50% of the purchased price. So if you want to advance to the next level or invest in another board, you can save yourself big bucks!

*conditions apply (50% is only valid if the board has not been heavily damaged and buy back is only available at the Surfers Paradise Store.)

Surfboards & Domestic Shipping

To calculate the shipping to your destination please select the items you are after and add to cart, when you proceed to checkout and enter your postcode the shipping will then be calculated. This does not lock you into continuing the sale but instead can then give you an idea of the costs involved. The shipping rates at Sideways are very good rates; you will be very impressed! If you are interested in a combined shipping rate then please contact us through the contact us page here Contact Us

We can ship to any address in Australia.

1. Pick ups are welcome at our shop in Tweed Heads South or Surfers Paradise.
2. We do not post Surfboards to PO BOX, please supply correct information to our logistic department, Sideways will not be responsible for any delays as a result.
3. Our freight normally take between 3-7 working days unless public holidays are in question and may be delayed 1 or 2 days.
4. As delivery is usually carried out between 9am and 5pm (Monday to Friday) we recommend that if you are not at home to sign for the goods, you need to provide us with your work address for delivery to avoid re-delivery fees of $25 at which the customer will be charged. A contact phone number is required to ensure the transport company can contact you if necessary.
5. We use a reputable transport company. Our packaging is excellent... the board is bubble wraped with re-inforcement on nose, tail and rails and then boxed. However unfortunately once the surfboard leaves our factory we no longer take responsibility for its handling.
6. Please note that Sideways does not take responsibility of damaged surfboards in transit. Note that when purchasing the item you accept these terms and you (the buyer) assume responsibility for the surfboard during transit.